General Return Policy
We will accept return of Wayde King Water Filtration brand items if unused and in their original condition within 30 days of delivery for a full refund of your purchase price. Shipping and Brokerage charges are not refundable. Customers are responsible for both delivery and return shipping/freight costs.
All returns will be inspected for completeness and damage. Some products have return restrictions. Please review the list below to determine if special return policies apply to your products. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs and border crossing fees on shipments are not refundable.
30 Day Satisfaction Guarantee
Wayde King Water Filtration Whole Home Water Treatment Systems offer a 30 day satisfaction guarantee. Try these products for 30 days and if you are not 100% satisfied, return the item to us for a 100% parts refund. All shipping charges are the customers’ responsibility; Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; water must be within manufacturer specifications.
Custom/High Flow/Special Order Products
All custom, high flow, estate or special order products are built to order and cannot be returned once ordered. Manufacturer warranties still apply to all custom systems.
If you received a faulty item and need to exchange it for the same item, contact customer service to setup an exchange as you will need to obtain an RMA number prior to return or exchange. Customer service will send you a prepaid return label to have the faulty item returned or may set up a pick-up. Once customer service has confirmed the carrier has picked up the faulty package or that it has been dropped off to the carrier, a new shipment will be sent.
If you would like to exchange an item for a different one, please return the original following our return policy and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Responsibilities and Limitations
Wayde King Water Filtration representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive by the customer. We cannot be responsible for a recommended solution that falls short resulting from lack of information about any other extenuating conditions that exist in the water that are not disclosed. Purchasers are advised that water quality conditions vary by area. Product performance, pH levels and alkalinity may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that their local water quality falls within Pure Water Technologies LLC dba Wayde King Water Filtration’s recommended specifications. Our representatives base all product recommendations on information provided by the customers; if extenuating conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not disclosed, then additional and/or other products, services or equipment may be required. We are however committed to working with our customers to help remedy any problems by providing them with the most effective and affordable solutions available.
Pure Water Technologies LLC dba Wayde King Water Filtration’s is not financially responsible for any service, guarantees or warranties that has resulted from improper installation, application, poor handling, neglect, set-up, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any readily available sources such as service guides, product manuals and/or related website pages.
PURE WATER TECHNOLOGIES, LLC | dba Wayde King Water Filtration™ www.KingWaterFiltration.com |
5502 S. Fort Apache Rd. Suite # 100, Las Vegas, NV 89148 | Customer Service Ph: 855.957.2166 | firstname.lastname@example.org